FOR INDEPENDENT HOSPITALITY BUSINESSES · IRELAND
Review management for independent restaurants, guesthouses and small hotels in Ireland. We monitor your feedback, write and publish thoughtful replies, and bring sensitive complaints to you for approval.
Request pricingExplore a sample reportONE SERVICE. YOUR HOSPITALITY.
The same careful review handling, adapted to your business and the guests you welcome.
Replies that reflect your food, service and atmosphere. Google and Tripadvisor coverage agreed at onboarding.
“Great pasta and a really warm welcome.”
PERSONALLY CHECKED REPLY“Thank you for dining with us. We’re delighted you enjoyed the pasta and felt so welcome. We hope to see you again soon.”
Replies that reflect your rooms, breakfast and guest experience. Google and Tripadvisor, with Booking.com where access and reply options are confirmed.
“A comfortable room and lovely breakfast. We felt at home.”
PERSONALLY CHECKED REPLY“Thank you for staying with us. It’s lovely to hear you felt at home and enjoyed breakfast. We’d be delighted to welcome you back.”
Fictional reviews and responses shown to illustrate the service.
ONE MONTHLY SERVICE
Routine replies handled. Sensitive decisions ready for your approval. A clear record of what has been completed.
We monitor your agreed review platforms on a clear service schedule and track new reviews, replies and outstanding approvals.
Routine replies follow your approved voice and guidelines. Each response is checked by a person before publication.
For sensitive feedback, you receive a suggested response and any questions by email. We publish after your approval.
A short monthly summary shows replies submitted, outstanding approvals and recurring feedback worth your attention.
A CLEAR MONTHLY RECORD
See which reviews have been handled, what still needs your input, and any recurring feedback supported by the reviews checked.
This sample uses fictional data to demonstrate the format. It is not a client result.
Outstanding approvals are listed clearly, with a recommended response and any factual question.
Theme counts refer to the reviews checked. A small number of comments is a signal to investigate, not a diagnosis.
Example hospitality business · September · fictional data
Theme counts can overlap: one review may mention several topics.
Four reviews mention arrival delays. Check the timing and circumstances before deciding whether a change is needed. Submitted replies are tracked separately from publication.
SIMPLE FROM THE START
No meetings to schedule. Onboarding and ongoing communication happen by email.
Share your review profiles and approximate review volume. We confirm the scope, schedule and monthly price.
Complete a short onboarding form, agree reply guidelines and provide authorised platform access.
We manage replies, email you when approval is needed and send your monthly service summary.
HOSPITALITY EXPERIENCE. CAREFUL JUDGEMENT.
Review Reception is founded by Gianluca Sodini, whose experience includes restaurant service, bartending, hotel reception and assistant restaurant management.
His customer-service and investigative background shapes a careful approach: understand the feedback, check the facts, and choose the right response. AI assists with drafts and analysis; human judgement guides the final work.
A FEW USEFUL DETAILS
No. Replies reflect the content of each review and your approved tone. We check for repetition, unsupported claims and inappropriate wording.
We flag it by email with a proposed response and questions. Sensitive responses wait for your approval. This service does not investigate incidents or provide emergency monitoring.
We start with Google and Tripadvisor. For accommodation businesses, Booking.com can be included where authorised access and the available reply options are confirmed. Your proposal states which platforms include publishing and whether any are draft-only.
Your number of locations, review volume, platform coverage and agreed service schedule. We confirm a clear scope and price before onboarding.
No. We provide consistent review handling and evidence-based feedback analysis. Ratings, rankings and bookings depend on factors beyond this service.
You retain ownership of your accounts. We use authorised access through each platform’s available permissions rather than shared passwords. Access and publishing options are confirmed before the service begins.
LET’S START WITH YOUR BUSINESS
Tell us about your restaurant, guesthouse or hotel. We’ll confirm platform coverage, the service schedule and monthly pricing by email.